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Protect your order against loss, theft, or damage during transit
You have 60 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: completely unused, sealed, and unopened, with tags, and in its original packaging intact. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info.meowfurr@gmail.com. If your return is accepted, we will send you a shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return via email will not be accepted.
Exceptions / Non-Returnable Items For strict hygiene, animal health, and food safety reasons, clear exceptions apply to our policy:
Unsealed or opened products: For the safety of all pets, we do not accept returns or issue refunds for food, snacks, supplements, or chewable/dental cleaning products that have been opened, used, or tampered with, regardless of the time elapsed since delivery.
Customized products or final sale items.
Gift cards.
If you have any questions about whether your product is eligible for return before opening it, please contact us at info.meowfurr@gmail.com.
Damages, Defects, or Incorrect Orders Please inspect your order upon reception. If the product is defective, damaged in transit, or if you receive the wrong item, contact us immediately at info.meowfurr@gmail.com with attached photos of the issue so we can evaluate it and send you a free replacement.
14-Day Cooling-off Period (European Union) If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. As with our general policy, the product must be strictly unopened, unused, sealed, and in its original packaging to qualify for this right due to sanitary reasons.
Refunds We will notify you once we’ve received and inspected your return at our warehouse to confirm whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you haven't received your refund yet, please contact us at info.meowfurr@gmail.com.
